Terms & Conditions
These Terms & Conditions apply to the Field Call Works AI phone receptionist service, this website, and the text messages we send. By calling a business that uses our receptionist, agreeing to receive texts, or using this website, you agree to these terms.
1. SMS text messaging terms
Program name: Field Call Works Notifications
Who sends the messages: Field Call Works, on behalf of the roofing or home-service business you called.
What you will receive: A confirmation that your request was received, and updates about your callback or appointment. We do not send marketing messages.
- How you opt in. During your call, our virtual receptionist asks whether you would like text confirmations and updates at your phone number. You are opted in only if you say yes. Saying no does not affect your request, and the business will still call you back.
- Business clients. Business owners and staff opt in to new-lead alert texts by checking an optional, unchecked box on our sign-up form. Leaving it unchecked means alerts go by email instead. Consent is not a condition of purchase.
- Message frequency. Message frequency varies, usually one to three messages per request.
- Cost. Message and data rates may apply. Check your mobile plan for details.
- Opt out. Reply STOP to any message to stop receiving texts. You will get one message confirming you have been unsubscribed, and no further texts after that. You can also email us to opt out.
- Help. Reply HELP to any message for help, or contact us at heilmanvan369@gmail.com.
- Carriers. Mobile carriers are not liable for delayed or undelivered messages.
- Privacy. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. See our Privacy Policy for how we handle your information.
2. Call recording
Calls answered by our virtual receptionist are recorded and transcribed so the business you called can follow up accurately. You are told this at the start of the call. If you do not want to be recorded, you can hang up and contact the business another way.
3. About the virtual receptionist
Our receptionist is an automated AI assistant. It collects your details and passes them to the business you called. It does not give prices, diagnose problems, or promise appointment times, and anything it says is not a quote or commitment from the business. In an emergency, call 911.
4. Business clients
Businesses that use Field Call Works agree to use the service lawfully, to follow up with callers, and to honor caller opt-out requests. Separate written agreements with business clients take priority over these terms where they differ.
5. Disclaimers and limitation of liability
The service and this website are provided "as is." We work to keep the service reliable, but we do not guarantee that every call will be answered, transcribed correctly, or delivered without delay. To the extent allowed by law, Field Call Works is not liable for indirect or consequential damages arising from use of the service.
6. Changes
We may update these terms. We will change the "Last updated" date above when we do.
7. Contact us
Field Call Works
2632 Dardanelle Dr, Modesto, CA 95355
Email: heilmanvan369@gmail.com