SMS Opt-In

Field Call Works Notifications · Last updated October 7, 2026

Field Call Works sends text messages in two situations. Each has its own opt-in, described below. Agreeing to texts is always optional and is never a condition of using the service or getting help.

1. Business clients: lead alert texts

Roofing and home-service businesses that use Field Call Works sign up on this page. The owner or staff member can choose to receive a text each time the receptionist captures a new lead. The text-alert checkbox is optional and unchecked by default. If it is left unchecked, lead alerts are sent by email instead.

Example lead alert text:

2. Homeowners who call: confirmation texts

When a homeowner calls a business that uses Field Call Works, the virtual receptionist collects their details and then asks this question, word for word, before any text is sent:

"Would you like to get text messages from Field Call Works at the number ending in [last four digits] with a confirmation of your request and updates about your callback or appointment? You'll get about one to three messages per request. Message and data rates may apply. You can reply STOP to opt out or HELP for help at any time. Our terms and privacy policy are at fieldcallworks.com. Is that okay?"

• The caller is opted in only if they clearly say yes. Silence, hesitation, or "no" means no texts.
• The receptionist never asks twice and never pressures the caller. Callers who say no are helped exactly the same way.
• The caller's answer is recorded with the lead, with a timestamp.

Example confirmation text:

Opting out and help

• Reply STOP to any message to stop all texts. You get one confirmation and nothing after that.
• Reply HELP for help, or email heilmanvan369@gmail.com.
• Carriers are not liable for delayed or undelivered messages.
• No mobile information is shared with third parties or affiliates for marketing or promotional purposes.